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RebootGuardby Star Soft

Support

We are here to help

Support runs through tickets in your customer portal, so every conversation is tracked and nothing gets lost.

  • Open a ticket

    Sign in to your portal and describe the problem. Choose a category so it reaches the right person.

    Open a ticket

  • Track your tickets

    See status (Open, Pending, Resolved, Closed) and every reply in one place.

    My tickets

  • Self-service help

    Most questions are answered in the installation guide, troubleshooting and FAQ.

    Help center

Opening a ticket requires an account. Trial customers can create one for free. Create account

Diagnostic logs — only with your consent

Sometimes we need logs from the Master Console or a Client to diagnose a problem. RebootGuard never uploads logs automatically.

When you choose to send diagnostics, the Master shows exactly which files will be included so you can review them first. Logs contain operational events only — no passwords, activation codes, user files, browsing history or game data.

Uploaded diagnostics are used only for your ticket and deleted after the retention period described in our data collection policy.

Logs & data collection policy

Ticket statuses

Open
Waiting for our team.
Pending
We replied and are waiting for your answer.
Resolved
We believe the issue is fixed. Reply to reopen.
Closed
Archived. Open a new ticket for new issues.

Support hours

Sunday – Thursday, 10:00 – 18:00